Early access — now onboarding teams

From haveri to handled.

Incident management for teams that build real things. Structured, chat-native, and designed to make your operation smarter with every incident.

Built for Production managers · Shift supervisors · Operations teams · 20–500 person manufacturers
Production Ops
Channels
# General
# Shift handover
# Maintenance log
Active incidents
# inc-2847-line2
Recent incidents
# inc-2846-packaging
# inc-2841-cooling

# inc-2847-line2

SEV-2 Pressure drop on Line 2 · South Hall
Anna Lindqvist declared a SEV-2 incident — Pressure drop on Line 2, South Hall
h
haveri 14:32
Incident channel created. Shift team B notified (4 members). What are you seeing — pressure, temperature, vibration, or something else?
AL
Anna Lindqvist 14:33
Pressure. Main valve gauge reading 0.2 bar, should be 1.5
h
haveri 14:34
Noted. This looks similar to a recent incident on the same equipment.
📎 Similar incident · INC-2801
Same valve, 3 weeks ago. Root cause was a worn seal — replaced in 20 min by Erik's team. Seal type: DN50 EPDM
AL
Anna Lindqvist 14:41
Confirmed — seal is gone. Same as last time. Replacing now, we have spares in stock.
Anna Lindqvist resolved the incident. Duration: 26 min. Follow-up created: review seal replacement schedule for Line 2 main valve.
Type a message…
📎 😊

The fix your team figured out at 3 AM shouldn't disappear into a group chat.

Every manufacturing team knows the cycle. Something breaks, the group chat explodes, someone fixes it, nobody writes it down, and two months later it happens again.

Today: chaos as protocol

Something breaks down. Three people start troubleshooting in parallel — in the same group chat, stepping on each other, not knowing what the others have already tried.
The 3 AM phone call. The shift supervisor wakes the production manager because there's no escalation path — just panic.
It gets fixed. Somehow. But nobody records what happened, what worked, or what should be different next time.
It happens again. Same equipment, same symptoms, same confusion — but different people on shift. The ones who fixed it last time aren't around, and the knowledge left with them.

With Haveri: structure without friction

Declare an incident. One command in Teams. Haveri creates a focused channel, notifies the right people, starts the clock.
Smart escalation. SEV-3 stays with the shift team. SEV-1 pages the production manager. Rules you configure, not panic you manage.
Every message becomes a timeline. Your team just talks. Haveri captures, timestamps, and structures everything automatically.
The system remembers. Next time this happens, Haveri surfaces what worked before. The fix stays with the team, not the individual.

Everything your team needs. Nothing they won't use.

Haveri lives in the chat tools your team already uses. No new app to install, no workflow to learn.

One-command incidents

Declare, triage, and resolve incidents without leaving Teams. The bot handles channel creation, notifications, and structured data capture.

📋

Automatic timeline

Every message, status change, and escalation is captured as a timestamped event. Your audit trail builds itself.

🔔

Configurable escalation

Define who gets notified based on severity, area, and time of day. Replace the panic call tree with intelligent routing.

🔍

Incident memory

When a new incident is declared, Haveri surfaces similar past incidents and what resolved them. Your team's experience compounds.

Coming soon
📄

SOP guidance

Upload your procedures. Haveri retrieves relevant steps during an incident — the right information at the right moment.

Coming soon
📈

Trend detection

Spot patterns across incidents: recurring equipment, common root causes, areas that need attention. Move from reactive to proactive.

Coming soon

Every incident makes your team smarter

Haveri captures the full context of every incident — not just what happened, but who was involved, what was tried, and what finally worked. Over time, this becomes your most valuable operational asset.

The knowledge that used to live in one senior operator's head now lives in the system — searchable, referenceable, always available.

INC-2847 · Line 2 pressure drop

SEV-2 · RESOLVED
14:32
Anna Lindqvist declared incident
Line 2, South Hall · Main valve pressure reading 0.2 bar (expected 1.5)
14:32
Shift team B notified via escalation policy
Policy: SEV-2 default · 4 members notified
14:34
haveri surfaced similar incident INC-2801
Same valve, 3 weeks ago — seal failure, replaced in 20 min
14:41
Anna Lindqvist confirmed seal failure, replacing
14:58
Anna Lindqvist resolved incident
Duration: 26 min · Root cause: worn valve seal · Follow-up: review replacement schedule

From haveri to hardly ever

Haveri isn't just about managing incidents better. It's about building the organizational muscle to have fewer of them.

Haveri
Chaos. No process.
Structure
Clear roles. Calm response.
Learning
Every incident teaches.
Prevention
Fewer haverier.

Ready to handle your next haveri?

We're onboarding a small number of teams for early access. If your team manages incidents through group chats and phone calls, we'd love to talk.