Five steps from chaos to clarity.
Haveri structures the entire incident lifecycle — from the moment something breaks to the follow-up that prevents it from happening again. Here's the complete walkthrough.
One command starts the process
A team member types /haveri in Teams. They pick a severity, describe the issue, and select the affected area. That's it — Haveri handles the rest.
A dedicated incident channel is created instantly. The right team is notified based on your escalation policy. The clock starts.
Get the right people, not just the next person up.
Not every incident needs the boss's boss. Sometimes you need the electrician who knows Line 3, or the external contractor for the cooling system. Haveri routes incidents to the people who can actually help — based on what's wrong, not just who's senior.
- Skill and area-based routing. Match incidents to the people and teams who know that equipment, that area, that type of problem.
- Time-aware. Different on-call groups for day and night shifts. Haveri knows who's available.
- Auto-escalation as a fallback. If nobody acknowledges within your window, Haveri widens the net — but the first notification goes to the right place, not the top of the org chart.
- External contacts. Some problems need a vendor or contractor. They can be part of the routing too.
Incidents surface problems. Your systems track them.
Most operations already have a system for work orders and maintenance. The gap is everything that happens before — the insight buried in a group chat that never becomes a ticket. Haveri captures follow-ups at close-out and makes sure they land where your team already works.
- Captured at resolution. When an incident closes, Haveri prompts for follow-ups as part of the wrap-up — not as a separate process someone has to remember.
- Push to your tools. Connect to your existing maintenance or task system so follow-ups become real work orders, not chat messages someone screenshots.
- Visibility across incidents. See all open follow-ups in one place. Spot when the same follow-up keeps getting created because the underlying problem hasn't been addressed.
The incident brain
We're building an intelligence layer that gets smarter with every incident your team handles. Here's what's on the roadmap.
Similar incident detection
When a new incident is declared, Haveri finds past incidents with matching equipment, symptoms, or areas — and surfaces what resolved them.
SOP retrieval
Upload your standard operating procedures. Haveri retrieves the relevant steps during an incident, so your team has the right information at the right moment.
Trend detection
Spot patterns across incidents: recurring equipment failures, common root causes, areas with increasing incident frequency. Move from reactive to proactive.
Haveri in 15 minutes?
We'll walk you through how Haveri would work for your team. No slides, no demo scripts — just a conversation.