Blog
Thinking about incidents.
On incident management, manufacturing operations, and why the group chat isn't working.
Why we built Haveri
The story starts with a production facility, a group chat, and the same valve failing twice. Here's why we built incident management for manufacturing.
Read article →Incident management isn't just for tech companies
Software teams have had structured incident management for years. Manufacturing teams handle more complex incidents with less tooling. That's changing.
Read article →The 3 AM phone call and how to stop making it
Escalation policies aren't about bureaucracy. They're about making sure the right person gets involved at the right time — and everyone else can sleep.
Read article →