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Getting started

This guide walks you through installing Haveri, connecting your first facility, and running your first incident. Most teams complete setup in under 30 minutes.

Prerequisites

  • An active Microsoft Teams subscription
  • Admin permissions to install Teams apps (or access to someone who has them)
  • A Haveri account (request one from your early access signup)

Step 1: Install the Teams app

Once you have a Haveri account, you'll receive a link to install the Haveri bot in your Microsoft Teams workspace. Click the link and follow the Teams installation prompts. The app requires permissions to:

  • Read and send messages in channels
  • Create new channels (for incident-specific channels)
  • Send notifications to team members

Step 2: Connect your facility

After installation, open a chat with the Haveri bot and type /haveri setup. You'll be guided through:

  1. Naming your facility — the physical location (e.g., "North Plant", "Building A")
  2. Defining areas — the sections of your facility (e.g., "Line 1", "Packaging", "Cooling")
  3. Adding team members — who should be available for incident response

Step 3: Configure a basic escalation policy

Haveri comes with a default escalation policy that notifies the full team for all severities. You'll want to customize this. See Escalation policies for details.

For a quick start, we recommend at minimum defining who should be notified for SEV-1 (critical) incidents versus SEV-3 (minor) ones.

Step 4: Declare a test incident

You're ready. In any Teams channel, type /haveri declare to create your first incident. Pick SEV-3, give it a test description, and walk through the full lifecycle: declare, investigate, resolve.

This gives your team a feel for the workflow before a real incident happens.

What's next